HEROCHU Machinery Service Commitment: Your Partner in Intelligent Warehousing Solutions

FAQ

Here are some frequently asked questions about our sheet metal racks and pipe storage solutions. We hope you find them helpful!

Q1: Can I request a custom size or color?
Absolutely. We offer complimentary design services and deliver efficient, tailored solutions to meet your specific requirements.

Q2: Are you a manufacturer or a distributor?
We are a direct manufacturer with over 15 years of industry experience and expertise.

Q3: Is there a minimum order quantity?
No. We welcome orders of any size, starting from a single unit.

Q4: How can I get detailed product information?
Click the “Get a Quote” button to receive product images, detailed specifications, and videos. Our team is always ready to assist.

Q5: How do I provide my storage rack requirements?
Simply share the type, dimensions, and quantity of materials you plan to store, along with any other specific needs. We will develop a professional storage solution for you. Alternatively, leave your contact details for a personalized consultation.

Q6: Do you offer automated loading systems or robotic arms?
Yes. We provide loading robotic arms and integrated loading/unloading systems tailored to your laser cutting machine’s table size and material handling method (e.g., board rack, exchange platform, or material warehouse). Contact us with your details for a customized proposal.

Q7: Do you provide on-site installation and debugging?
Yes. Our technicians can travel to your facility for installation and debugging, ensuring successful operation. We have served clients globally, including in the USA, South Korea, Russia, Qatar, Mexico, South Africa, Egypt, and Lebanon.

Q8: How do you ensure product quality?
Our quality assurance includes:

• A team of over 40 technical engineers for professional debugging and support.

• A dedicated quality control department compliant with ISO9001 standards.

• CE certification for all exports.

• Rigorous load testing before shipment to ensure structural safety and reliability.

Q9: Where is your factory located?
Our modern 10,000-square-meter manufacturing facility is located in Jiyang Industrial Park, Jinan, Shandong, China.

Q10: How can I evaluate your company’s capabilities?
We offer virtual video factory tours and warmly welcome on-site visits.

Q11: What does your company specialize in?
Jinan Constant Storage Machinery Manufacturing Co., Ltd. is a high-tech enterprise specializing in the R&D, production, sales, installation, and service of intelligent storage solutions. Our product range includes sheet material warehouses, drawer-style shelves, cantilever racks, servo manipulators, gantry loaders, and fully automated handling systems. Supported by a skilled technical team and advanced equipment, we are committed to delivering high-performance storage products and solutions to customers worldwide.